Shipping & Returns
Shipping Policy
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Processing Time: All wholesale orders require 5–10 business days for processing before shipment. Larger or custom orders may require additional lead time.
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Shipping Method: Orders are shipped via [UPS/FedEx/Preferred Carrier]. Tracking information will be provided once your order has been dispatched.
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Freight Responsibility: Shipping and handling costs are the responsibility of the buyer unless otherwise stated in writing. Any additional fees (liftgate service, inside delivery, residential surcharge, etc.) are billed to the buyer.
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Risk of Loss: Title and risk of loss pass to the buyer upon delivery to the carrier.
Return & Exchange Policy
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All Sales Final: Wholesale orders are non-returnable and non-refundable.
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Damaged or Defective Items: Claims for damaged, missing, or defective items must be submitted in writing within 5 business days of delivery, including photos of the issue and the packing slip. Approved claims will be replaced or credited at our discretion.
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Unauthorized Returns: Returns sent without prior approval will not be accepted and no credit will be issued.
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Restocking Fee (if applicable): Approved returns for reasons other than damage/defect may incur up to a 20% restocking fee plus return shipping at the buyer’s expense.